Senior Vice President of Property Management

The Senior Vice President of Property Management is a hands-on leader who will lead portfolio operations for the DLP Multifamily Portfolio. The role will ensure a comprehensive understanding of each community and manage all tasks related to its performance through its lifecycle. The role will also develop and oversee investment planning, defining DLP’s ongoing investment strategy, capital investments, revenue streams, and strategies for enhancing operational efficiency. The role requires keen investment and real estate acumen to create plans that drive the expansion of total return and net asset value.

The Senior Vice President will work collaboratively with the Investments and Development teams to maximize asset values and to meet portfolio performance objectives. This position will report to the President of DLP Real Estate Management.

What you have already achieved: (Requirements) 

  • Ability to work autonomously to achieve established goals.
  • Excellent prioritization and organization skills, with the ability to multitask effectively.
  • Strong communication skills, both verbal and written, including presentation skills.
  • Knowledge of real estate property management operations and financials.
  • Effective in navigating through ambiguity to drive processes, build consensus, make timely decisions, and achieve vision.
  • Ability to manage through influence.
  • Strategic-minded individual adept at asset management, seamlessly navigating between macro-level strategic planning and micro-level property details.
  • Strong business judgment and decision-making abilities.
  • Self-starter, innovative thinker, and resourceful problem-solver, excelling within collaborative team environments.
  • Excellent interpersonal skills, fostering positive interactions across the organization
  • Proven ability to build and lead teams effectively.
  • Works well under pressure and can make difficult business decisions.
  • Experience: At least 12 years of experience.
  • Education: Bachelor’s degree required, Master’s degree preferred.

What you are great at: (Responsibilities)

  • Consistently engage the Operations team to review and assess property operations and performance related to leasing and marketing, occupancy, budget management, personnel, facilities, risk management, capital improvements and any other materially relevant topics. 
  • Regularly visit and perform inspections of communities to ensure proper curb appeal, leasing and maintenance operations, delivery of our brand promise to residents, team members and the community at large.
  • Provide oversight for asset preservation and optimization of revenue to include physical evaluation of properties as indicated by property information reporting.
  • Champion the implementation of resident retention programs; evaluate the efficiency of programs and make recommendations for improvement as needed.
  • Ensure the compliance with all policies and procedures established by DLP.
  • Ensure that all organizational policies, procedures, and practices follow professional and regulatory standards and further organizational success.
  • Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Transitions team when bringing communities onto the DLP Communities platform.
  • Provide and anticipate backup positional and staffing support, including direct management of an assigned on-site asset on an interim basis, as the needs of the business warrant.
  • Oversee all major planning and execution initiatives necessary to deliver best in class service and performance to portfolio communities.
  • Supervise the preparation of annual operating and capital budgets, marketing, and business plans for all communities under direct management, monitor monthly and quarterly financial performances, and ensure accurate and timely reporting.
  • Create, implement, and revise detailed sales, leasing, and operational plans, strategies, programs, and processes that lead initiatives to achieve occupancy and revenue goals.

Strategic Planning:

  • Support the Asset and Portfolio Management Teams on the creation and administration of the annual operating budgets and associated business plans.
  • On a quarterly basis, provide a synopsis of the portfolio's performance to stated operating metrics and relevant data points, completed initiatives, results of related initiatives vs. desired impact, and recommendations for ongoing improvements for each performance metric and operating team initiative.
  • On a quarterly basis, prepare and present Performance Goals and Roadmap, which prioritizes time/cost savings, competitive advantage, performance improvement, and/or ancillary income opportunities the company should consider pursuing.
  • Responsible for the monitoring and implementation of the DLP’s quality control & brand standards.
  • Ensure the continued development, deployment and maintenance of operations tools, strategies, strategy documents, workflows, SOPs, training deliverables and other operational materials.
  • Lead the development of reporting related to performance, compliance, risk, and other quantitative and qualitative measures.
  • Maintain and optimize existing operational reporting standards and develop reporting and comparative measurement mechanisms for DLP.
  • Develop, maintain, and regularly update benchmarking guidance for the Operations teams, and company leadership for items including but not limited to categorical expenses, revenue strategies, and market absorption and velocity.

Leadership & Development:

  • Develop strong working relationships with internal constituents and counterparts, to effectuate efficient and productive collaboration, improved business process and portfolio performance.
  • Collaborate and communicate with other internal DLP departments, including the People team, Accounting, Finance, Construction and Legal team. 
  • Provide direction and mentorship to team members to ensure their successful onboarding and ongoing personal development throughout their professional journey at DLP.
  • Motivate the team through positive recognition and strong leadership providing emphasis on the company’s Culture of excellence.
  • Perform essential management functions such as hiring, training, coaching, succession management, performance management, career development, and disciplinary counseling.
  • Represent DLP in a professional manner at all times. Consistently maintain a professional, courteous attitude when dealing with residents, and coworkers.
  • Take part in due diligence efforts on new acquisitions, directly overseeing areas focused on operations.
  • Represent DLP at conferences and seminars, and in industry publications, forums and podcasts as a brand ambassador and industry expert.
  • Provide oversight of all transitions-related initiatives, including the continuous development of processes, tools, and best practices in collaboration with the Deals and Portfolio Management team. This applies to incoming (transitions). outgoing (dispositions) communities and refinancing. 

What you're motivated by:

  • A fast pace. We’ve grown exponentially and new team members continue to join our DLP family.
  • ​A leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally.
  • Visionary, smart, and innovative CEO. Ours is the kind of leader you read about, hope to work with, and learn from.
  • A culture focused on developing and investing in team members - coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders.

Our Mission:

At DLP Capital, we are committed to making an impact - whether it's through acquiring and developing real estate, building relationships, or empowering our clients with the tools they need to achieve their dreams. We deliver a suite of services including lending, investment funds management, and loan servicing in addition to an exclusive membership platform focused on scaling businesses and preserving wealth. We are proud to have been named on multiple Best Places to Work lists for more than six years, and have remained on the Inc. 5000 list of fastest-growing companies for 10 consecutive years.

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.