People Operations Manager

The People Operations Manager delivers value-added programs and initiatives with operational excellence in a high-performing, business-aligned people agenda. The People Operations Manager will provide distinctive client service to our Team Members and flawless internal support to the People Team while driving our culture and values. This position will focus a majority of their efforts on HR Shared Service delivery to our Property Management Team.

What you have already achieved: (Requirements)

• Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant experience may be considered in lieu of. 
• 8+ years of comprehensive HR experience in a multi-state environment. 
• Prior experience providing HR services to Property Management teams with focus on multi-family experience is required for this position. 
• Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, workers’ compensation, HR lifecycle administration, talent acquisition, employee relations, payroll, and performance management, prior experience with learning and development is a plus. 
• Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce including thorough knowledge and understanding of regulatory compliance in conjunction with ACA, HIPAA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc. 
• Ability to act with integrity, professionalism, and confidentiality.
• Demonstrated conceptual, analytical, and problem-solving skills.
• Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities.
• Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement.
• Ability to work autonomously, while remaining aligned with HR strategies and business objectives.
• Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using sound judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Strong technical HRIS experience is required; proficiency with Google Drive, Greenhouse, and ADP Workforce Now is a plus.
• PHR/SPHR is preferred.

What you are great at: (Responsibilities) 

• Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset.
• Provide front-line guidance, administration, and assistance on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave and accommodation administration, workers’ compensation, performance and compensation management, and related HR policies and programs.
• Collaborate with relevant stakeholders and People Operations Team on related business initiatives, serving as a Business Partner to the Property Management Teams; act as a steward to Shared Services core processes, initiatives, and programs. 
• Assist as needed with staffing plans and onboarding for Property Teams by providing support with recruiting efforts and managing pipeline movement.
• Ensure job descriptions (RRREK’s) are up to date and compliant with all local, state and federal regulations inclusive of periodic audits and modifications.
• Maintain data integrity for the People tech stack by monitoring and managing data systems and processes and making recommendations for improvements. Use data and metrics to make critical decisions; identify patterns and report trends as appropriate.
• Contribute to and/or run specialized committees on topics such as safety, training, recognition, communication, etc.
• Assist with compensation review cycles and monitor classification and compensation; aiding in calibration sessions with assigned teams to preserve compensation practices.
• Lead property employee relations matters by deescalating situations, conducting internal investigations as needed and resolving simple to complex employee relations issues by conducting investigations and presenting facts and recommendations to Senior HR Leadership for alignment on proper resolution.
• Partner with Managers and People Leadership to identify and resolve performance issues through coaching, training opportunities, performance improvement, corrective action documentation, and termination. 
• Understand business goals and propose new solutions with updated policies, procedures, workflows, programs, and approaches to improve efficiencies, productivity, and development of the People function.
• Stay up to date on compliance requirements and assist with reviewing existing policies and authoring of new policies in conjunction with compliance updates and/or business needs. 
• Identify and assess compliance risks, and develop strategies to mitigate them through partnering with HR, legal, and internal stakeholders to address compliance concerns.
• Manage and deploy HR special projects and initiatives as assigned.
• Other duties as assigned.

What you’re motivated by: 

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital,  or the sponsors we work with to 10x their business, everything we do is about making an impact. 
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions. 
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for thirteen consecutive years. 

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities. 

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing. 

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities. 

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. 
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. 
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally. 
• We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance.

We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.

Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.

Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.

Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers.

Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.

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